But customers were asking hcl to break new ground and use software to create innovative new products and services. Born in 2005, the employees first, customers second. Turning conventional management upside down by vineet nayar isbn. Enter your mobile number or email address below and well send you a link to download the free kindle app. Employees first, customers second vineet nayar tedxaix. The employees first, customers second transformation. Employees first, customers second corporate rebels.
The hardcover of the employees first, customers second. Click download or read online button to get employees first customers second book now. No, they will be pushed, demanded of, put into tough spots, made to account for. Employees first, customers second does not guarantee that employees wont feel stress or will always feel happy. If you want to continue this discussion or have a follow up question, please post it on the network. Your bestselling book employees first, customers second seems to turn one of the central ideas that we teach at our mba program on its head. Vineet nayar is the author of employees first, customers second 3. Professor saul estrin this event was recorded on 9 november 2010 in sheikh zayed theatre, new academic. Buy books, tools, case studies, and articles on leadership, strategy, innovation, and other business and management topics. One such ideaputting employees first and customers secondsparked a revolution at hcl technologies, the it services giant. Employees first customers second each company should undergo a mirror exercise on a regular basis to identify the true situation within the company.
Then each company should find its own methods and catalysts, like those employed by hclt, to increase transparency and trust and cultivate a culture for change. Your bestselling book employees first, customers second seems to turn one of the central ideas that we teach at our mba. Turning conventional management upside down, he describes how hclt successfully left behind out dated. This site is like a library, use search box in the widget to get ebook that you want. Employees first customers second book also available for read online, mobi, docx and mobile and kindle reading. In both his ted talk and his book employees first, customers second, vineet discusses how theyve turned the company upsidedown.
In this short, personable book, he explains efcss principles and how he put it to work at hclt, turning the companys fortunes. It took just one small idea to ignite a revolution that would change an entire organization, its people, the industry and the world of business. Employee firstcustomer second hcl technologies pdf. Vineet nayars employees first, customers second the. Then you can start reading kindle books on your smartphone, tablet, or computer no kindle device required. Vineet nayar author of employees first, customers second. Employees first, customers second and millions of other books are available for amazon kindle.478 1500 1394 1111 870 141 388 628 276 646 670 277 1137 902 1290 1232 868 848 591 1399 177 802 779 1158 1292 222 922 849 917 804 132 506 732 1515 483 943 13 740 1490 1197 251 585 388 403 1405 890 392